Amazon Flex Account Deactivated? – 10+ Reasons & Reactivating Your Account
Amazon Flex is one of the highest-paying delivery gigs out there, and you can earn $18 to $25 per scheduled hour you're on the road.
But like other apps that pay you to drive, you can sometimes get into trouble for not following the rules and lose your driver account.
So, if Amazon Flex deactivated your account or you're wondering how to avoid deactivation in the first place, this is the post for you.
Our guide is also covering how to reactivate your Amazon Flex account and what steps you can take to avoid deactivation entirely.
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Why Was My Amazon Flex Account Deactivated?
Amazon Flex is one of the highest-paying delivery side hustles you can get, and it's an excellent way to make extra cash in your spare time.
But Amazon is a massive company with a lot of rules, and these rules extend to Amazon Flex drivers. So, here are some common reasons Amazon Flex deactivation can occur so you know what rules you have to follow.
1. Canceling Too Many Amazon Flex Blocks
Amazon Flex blocks are what Amazon calls shifts for Flex drivers. You claim blocks for the delivery shifts you want to work, and block claiming is done on a first-come, first-serve basis.
Claiming blocks is very simple. And, if you have an emergency, you can forfeit blocks in your calendar.
If you forfeit a block within 45 minutes or longer before the block starts, you don't receive a cancellation penalty.
However, canceling blocks on super short notice results in a late cancellation penalty.
Unfortunately, the Amazon Flex deactivation policy isn't clear on how many late cancellation penalities you can incur before deactivation.
But, it's vital you avoid these penalties at all cost since a few of them could result in Amazon deactivating your Flex driver account, especially if you get several penalties in a short amount of time.
2. Missing Amazon Flex Blocks
Not canceling Amazon Flex blocks with enough time is one way to get deactivated by Amazon Flex. Similarly, missing blocks entirely without canceling at all is even worse.
When you cancel an Amazon Flex block, it becomes available to other drivers, even if it's a late-notice cancellation.
Usually, this means someone can cover your shift so customers still get their packages on time.
However, if you don't show up for your block at all, Amazon doesn't know to reassign your block until it's already happening.
Again, it's not clear how many blocks you can miss before you get deactivated from Amazon Flex. But, avoid doing this at all costs since I wouldn't be surprised if a single missed block or two gets you deactivated.
3. Using Amazon Flex Block Grabbers And Bots
One common Amazon Flex trick drivers use to get more blocks is to use block grabber software and bots.
The reason drivers do this is because it's very competitive to get blocks, so software like block grabbers helps you claim more blocks and make more money.
However, Amazon states using third-party software to get more blocks violates its policies and results in Amazon Flex deactivation.
Many drivers still use Amazon Flex bots like Flexomatic and Flex-Grabber to great success, but know this is a risk for your account.
4. Violating Amazon Flex's Zero Tolerance Policy
Driving jobs like Amazon Flex and DoorDash have a zero-tolerance policy for driving under the influence.
This isn't too surprising, so if you're caught under the influence of anything or get in trouble with the law, you're going to face Amazon Flex deactivation.
This isn't even the most important penalty either; you have to be safe while on the road, so always drive responsibly!
5. Not Delivering Packages Properly
Making money with Amazon Flex is pretty straightforward. Once you pick up your packages from a warehouse or pickup point, you use the Amazon Flex driver app to navigate to different drop-off locations.
The app also helps you deliver packages and outlines details like if you should drop off packages with a person, at the door, or other locations.
However, if you consistently mess up deliveries, you might get deactivated by Amazon Flex.
Examples of messing up deliveries include:
- Delivering packages to the wrong address
- Not dropping off packages properly
- Breaking a lot of the packages you deliver
- Losing packages
- Not recording customer details properly if you drop off packages with someone
In short, take the extra 30 seconds or minute to ensure you're delivering to the right address and person to avoid making too many mistakes.
6. Violating The Passenger Policy
While it might surprise you, another way to get your Amazon Flex account deactivated is to violate its passenger policy.
You can drive for Amazon Flex with passengers and service animals in your vehicle. However, Amazon states this isn't always a good idea since some deliveries can take you away from your vehicle a while.
Plus, other passengers and service animals aren't covered by Amazon's commercial insurance if you get in an accident.
That said, you can face Amazon Flex deactivation if you violate the passenger policy by:
- Having your passengers leave the vehicle and walk around while you're at an Amazon warehouse for pickup.
- Having passengers or pets interact with customers.
- Having your passenger drive your vehicle.
- Having your passenger enter pickup stations for Prime Now, Whole Foods, and Amazon Fresh orders.
Your vehicle also needs to be large enough to safely transport packages and your passengers.
So, delivering with a cargo van, truck, or large sedan can work, but smaller cars might violate the policy if everyone is squished inside the vehicle.
If you want to be safe and avoid getting deactivated by Amazon Flex, try your best to deliver by yourself.
7. Using Multiple Gig Economy Apps
Multi-apping is a very popular strategy to make more money as a gig driver.
In fact, drivers do this all the time to make more money as an Instacart Shopper or when driving for food delivery apps like DoorDash and Uber Eats.
However, Amazon Flex prohibits using other gig apps or completing other jobs while you're completing a block.
So, even though it's tempting to make money with DoorDash or other driving gigs while you're already out on the road, don't do this if you want to keep your Amazon Flex driver account.
8. Being An Inactive Driver
In some cases, drivers report Amazon Flex deactivating them if they don't accept a block for 180 days or more.
This one is a bit random, but it's also not the worst case scenario since you can reactivate your Amazon Flex account after this type of deactivation.
The only risk is your market becomes saturated during your time off and you get put on the Amazon Flex waiting list when you reapply.
9. Outdated Documentation
Another way to suffer Amazon Flex deactivation is for your driver documents to become outdated.
You need valid auto insurance and a driver's license to drive for Amazon Flex. You also need to be eligible to work in the country you're driving in. If anything on this front changes, you can get deactivated.
10. Violating Amazon's Harassment Policy
Like it's zero-tolerance policy, Amazon also has an anti-harassment policy that you need to follow.
According to Amazon Flex's workplace harassment policy, the following actions are prohibited and can result in deactivation:
- Physically touching or assaulting someone
- Sexual jokes or sexually explicit language
- Unwanted physical advances
- Derogatory comments and jokes
- Leering, gestures, or displaying sexually suggestive objects
- Requesting or demanding sexual favors
- Making graphic comments
- Suggestive or obscene messages or invitations
In short, be a good person and always be professional!
11. Fraud
While this should go without saying, another reason you can get deactivated from Amazon Flex is by committing fraud.
This could include identity fraud if you claim you're someone else on your driver application. However, it could also include things like stealing packages but claiming you lost them or you never picked them up.
12. Amazon Flex Selfie Deactivation
You submit a selfie when signing up for Amazon Flex to verify your identity. However, some drivers report getting deactivated when they submit a selfie because Amazon doesn't think it's the same person.
This is honestly a very annoying glitch, but do your best to submit a selfie that looks as close to the ID you're signing up with as possible.
13. Customer Complaints
One final reason you might get your Amazon Flex account deactivated is due to numerous customer complaints.
There are several reasons why customers might complain, ranging from not delivering packages properly to them thinking you're rude if they interact with you.
Just play it safe and always deliver packages with the utmost care. And if you speak with customers, smile, be friendly, and remember that customer service is important.
How To Reactivate Your Amazon Flex Account
If you want to reactivate your Amazon Flex account, you need to submit an appeal to [email protected]. This is only for permanent deactivations, not temporary ones, but there's no gurantee that you can get unabanned from Amazon Flex.
Again, it's important to note that the Amazon Flex deactivation policy has two types of deactivations:
- Temporary: You can't deliver for Amazon Flex for a certain amount of time.
- Permanent: You're banned from delivering for Amazon Flex.
If you get a temporary deactivation, you really just need to wait out the ban and then fix your behavior so it doesn't happen again.
However, many drivers report never hearing back about their appeals. Furthermore, if you got deactivated for something very serious like violating the harassment or zero-tolerance policy, it's incredibly unlikely you'll get reactivated on Amazon Flex.
This video from Gig Nation walks you through the steps to get your Amazon Flex account reactivated as well:
Again, the idea is to submit an appeal if you're fairly unactivated, like if a customer claimed something happened that didn't in reality or if you want to submit an appeal for missed blocks or something like that.
But again, if you have a serious violation, it's basically impossible to get your Amazon Flex account unbanned.
Extra Reading – 14 Real Ways To Make $400 Fast.
What Do Other Flex Drivers Say About Amazon Flex Reactivation
If you're wondering how the Amazon Flex deactivation appeal works out, one great resource is to turn to other current and former drivers.
Here's what some other drivers are saying on Reddit about their experience with getting reactivated on Amazon Flex:
- RedeemedbythaBlood says: “You have to go through the appeal process. I got reactivated a year ago. Start with email and then try to talk to a person.”
- Odd_Shine_8685 says: “Follow it up too if you don't hear anything, quite a few send the email several times then suddenly get a phone call. Let us know the outcome.”
So in short, you need to send some emails and keep following up with driver support to try and get your account back.
Your best bet is to still avoid deactivation entirely by following the rules and keeping your documents up to date. Amazon Flex deactivation is often permanent, even if you try and appeal, so it's best to play it safe whenever possible.
The Best Amazon Flex Alternatives
Lots of gig apps can deactivate you randomly. I mean, people face DoorDash deactivation, Amazon Flex deactivation, and Instacart deactivation all the time for a variety of reasons.
But if you can't work for Amazon Flex, you still have lots of options to make extra cash every month.
Here are some other high-paying gigs like Amazon Flex you can try:
- DoorDash: Start a new side hustle with the leading food delivery app in North America.
- Instacart: Earn $15 to $20+ per hour delivering groceries as an Instacart Shopper!
- Uber Eats: Make money delivering food with your bike, car, or scooter.
- Walmart Spark: Another way to deliver groceries and everyday essentials for money.
- Cornershop: A newer delivery job like Instacart that also pays you to shop for people's groceries.
- Gopuff: A similar delivery gig to Amazon Flex that pays you for delivering snacks and everyday essentials.
You can also try peer-to-peer delivery apps like delivering packages with Roadie or GoShare.
And, finally, you can always use odd job apps like TaskRabbit to find more delivery work or handyman gigs in your city.
The bottom line is that Amazon Flex deactivation doesn't mean you can't make extra money in the gig economy; you just need to know your other options!
Extra Reading – How To DoorDash For The First Time.
Frequently Asked Questions
Can A Warehouse Supervisor Reactivate My Amazon Flex Account?
No, a warehouse supervisor or worker can't reactivate your Amazon Flex account. The only way to reactivate your account is to go through the appeals process with Amazon Flex customer support.
What's The Amazon Flex Reactivation Email?
To submit an Amazon Flex deactivation appeal, email [email protected]. Note that this is for permanent deactivations, not temporary ones.
Final Thoughts
I hope our guide on Amazon Flex deactivations helps you know how to avoid losing your driver account and what to do if the worst case scenario happens.
It's possible to get reinstated with Amazon Flex, so there's always hope.
Plus, there are so many ways you can make quick money, like delivering for Uber Eats or other gig apps, so don't lose hope if you end up losing your account.
Happy hustling!
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